Our customer first reputation is built on fostering and maintaining excellent relationships with clients and partners all over the world.
Putting the customer at the heart of all work reflects our ‘Purpose and Values statement’ as well as our commitment to making sure you get the best experience possible when working with and using our on-line learning solutions.
Since the team that built SimVenture Evolution is also responsible for all technical support and ongoing maintenance, you are guaranteed informed, excellent service.
Service Level Agreement (including server failure mitigation planning)
The lead technical support team as well as the main servers hosting SimVenture Evolution are based in the UK. However, as take-up of the product grows globally so we will expand our services to supply a 24-hour seamless service. At the same time we will be continually updating the product, adding functionality and publishing more learning and teaching resources on this site.
Comprehensive detail about the team’s commitment to customer first service and support are provided in our Service Level Agreement. This published document also outlines our mitigation plans which are provided to demonstrate the robustness of our on-line services and highlight the manner in which we are able to respond in the unlikely event of a server failure.
Our success has and always will be built on putting the customer first and continually seeking feedback from people who use our business simulations and learning solutions. We always welcome your thoughts and suggestions for product improvement. No fuss. No hassle. Just a commitment to getting things right.
If you have any questions or wish to give feedback, please get in touch with our Software Development Team who provide all technical support. We’d be delighted to hear from you and learn from your experience of using our technology.