Extended Maintenance and Support
When you choose to buy permanent SimVenture Classic licences, your purchase is a accompanied by 12 months’ maintenance and technical support. After this period, and for continued peace of mind, you have the opportunity to purchase an Extended Maintenance and Support contract.
Depending on the package you choose to purchase, an Extended Maintenance and Support contract will cover the following issues:
- Provision of latest software & updates
- Technical Support ensuring software always works on your system
- Bug fixes
- Access to on-line materials/advice
- On-line training
- Free tutor licences
Why get Maintenance
Organisations using SimVenture Classic (especially with large numbers of people) maintain their maintenance contracts because they provide a free hotline to our technical support team – and thus peace of mind. Whilst occurrence is rare, when a technical problem does happen (thus preventing people from using the software), VSL will always look to provide a fix as soon as possible – and this is often within minutes of a problem being reported.
Request more information and get a quote
Extended Maintenance contracts are available for purchase only from VSL. Contracts last for 12 months and cost from 6% of the total value of owned SimVenture Classic software. Any contract purchased covers individual software licences as well as a network licence server.
If you are unsure about your organisation’s maintenance status and/or would like a quote to provide 12 additional months of cover, please contact the team. To assign cover, a purchase order or payment in advance will first need to be received by Venture Simulations.