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FAQs & Support

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How to use Validate as an Administrator

Should you have any questions about teaching or training with Validate, you should find all the answers on this page. If you can’t find what you need, please get in touch.

Use the film opposite to learn how to work as an administrator so you can create and manage classes. The short film will also show you how the system supports people who sign up to a class and how you can view their work on the platform at any time. Films to help people get started and learn how to use Validate are also provided on this website.

General Information

We guarantee compatibility with the most recent 2 versions on any browser, but we recommend Chrome for the best experience. If you are experiencing any interface issues with Validate we recommend you first check the version of the browser you are using before contacting the team.

The learning solution can be accessed on Mac, PC, Tablet and Mobile phone.

Once you have your credentials you can login to Validate using the following link: https://app.validatestartup.com/onboarding/sign_in.

Activity Total is the total minutes a learner has spent engaging with Validate. This statistic is shown to educators or administrators who have issued learners with a license.

Support

Please contact our SimVenture team if you have a question or query about our business simulations or business game learning solutions. Our contact details are below. If you are a student or trainee using Validate within an education institution or organisation and have a technical query, please contact your lead tutor/trainer in the first instance.

Validate technical support is provided from our UK offices.

Learning and Development Team

The Learning & Development Team is on-hand to provide training and answer any query about how our technology is used in learning environments.

Phone: +44 (0) 1757 248168

Email: LandD@simventure.com

Sales & Customer Support Team

The Sales & Client Support Team is available to help with any enquiry, quote, or purchase. Please feel free to contact us:

Phone: +44 (0) 1757 248168

Email: sales@simventure.co.uk

Software Development & Technical Support Team

Our technical team is always on hand to fix any client software problem. Please let us know if you are experiencing any issues by contacting us:

Phone: +44 (0) 1483 827761

Email: validate@simventure.co.uk

Stay in touch and up-to-date with all latest SimVenture news and developments by following us using the social media links at the foot of this page.